プライバシーポリシー

MC2 TECH PTY LTD (ABN 41 655 831 057) trading as Tyre Hero (“Tyre Hero”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information through our website(s) at *.tyrehero.com.au (the “Website”), including when you submit an enquiry via our contact form.

This policy is intended to be clear and practical for our global audience. Where applicable, we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located outside Australia, your information may be processed in Australia and other countries as described below.

1) Who we are / contact details

Controller / business: MC2 TECH PTY LTD (Australia)
Address: 4/39 Cedric Street, Stirling WA 6021 Australia
Email: info@tyrehero.com.au

If you have questions, requests or complaints about privacy, contact us using the details above.

2) What information we collect

(a) Information you provide

When you submit a form or contact us, we may collect:

First name
Last name
Company
Email address
Phone number
Country
City
Any information you include in your message or enquiry

We do not intentionally collect sensitive information (such as health information or government identifiers). Please do not submit sensitive information through the Website.

(b) Automatically collected information

Like most websites, our Website and service providers may collect limited technical information automatically, such as:

Device and browser information
Approximate location (derived from IP address)
Pages visited and interactions with the Website
Date/time of access
Referring page

This information is generally used for security, performance and basic site operations. We are not currently using Google Analytics or advertising pixels, but we may add analytics tools in the future (see Section 9).

3) How we use your information

We use personal information to:

Respond to your enquiries and provide requested information
Qualify and route enquiries to the most appropriate reseller or partner (see Section 4)
Provide product demonstrations or follow-ups you request
Provide marketing communications (see Section 5)
Maintain business records, reporting and internal administration
Improve our Website and customer experience
Detect, prevent and respond to fraud, misuse or security incidents
Comply with legal obligations and enforce our rights

4) Sharing your information with resellers/partners (our reseller model)

Tyre Hero is delivered through a reseller/partner network. If you submit an enquiry (including as a fleet operator), we may share your contact details and enquiry information with a relevant Tyre Hero reseller, distributor, integration partner or service partner in your region or industry so they can:

Contact you about your enquiry
Provide information, pricing, implementation support and/or ongoing service
Arrange a demonstration or next steps

We aim to share only the information reasonably necessary to progress your request.

5) Marketing communications

If you opt in to marketing (or where permitted by law), we may send you updates about Tyre Hero, product news, events and partner information.

You can opt out at any time by using the unsubscribe link (if included) or by emailing us at info@tyrehero.com.au.

6) Where we store your information (Wix and Zoho CRM)

Our Website is built on Wix, and enquiry information is stored in Zoho CRM. Your information may be processed and stored in Australia and/or other countries where Wix, Zoho, our partners, or their subprocessors operate.

When we disclose or store personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this policy and applicable law.

7) Data retention

We retain personal information for as long as necessary to:

respond to and manage enquiries
maintain our business relationship with you or your organisation
comply with legal, accounting and reporting obligations
resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to delete or de-identify it.

8) Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

9) Cookies and analytics

The Website may use cookies and similar technologies that are necessary for the Website to function and to support performance and security.

We are not currently using third-party analytics (such as Google Analytics) or advertising pixels. If we add these in future, we will update this Privacy Policy and, where required, provide appropriate notices and choices.

10) Your rights and choices

Depending on your location and applicable law, you may have the right to:

request access to personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your information (subject to legal/legitimate business requirements)
object to or restrict certain processing activities
withdraw consent where processing is based on consent
opt out of marketing at any time

To make a request, contact us at info@tyrehero.com.au. We may need to verify your identity before responding.

11) Third-party websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

12) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised “Last updated” date.

13) Complaints (Australia)

If you believe we have mishandled your personal information, please contact us first so we can try to resolve your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).